Klovera is operated by Internet Mastery. Questions to [email protected].
Credit purchases are non-refundable. Credits have no cash value and can’t be transferred or withdrawn.
Every render shows its cost before you press Generate and is charged at its real length when it finishes. If a render fails or times out, the credits held for it go straight back to your balance. You don’t need to ask.
Credits that come with your plan reset every month, including on annual plans, and don’t roll over. Credits you buy never expire. Plan credits are used first.
Plan payments are non-refundable. If you cancel, you keep full access until the end of the period you paid for, and you won’t be charged again.
Please write to us before disputing a charge with your bank. We answer quickly, and most problems are fixed the same day. A charge that’s disputed while we’re working with you on it may lead us to suspend the account until it’s resolved.
Email [email protected] from the address on your account, with the order number from your receipt. We reply within two business days. An approved refund goes back to the original payment method; your bank may take 5–10 business days to show it.
Nothing in this policy limits any right to a refund that the law where you live gives you.
We use cookies that the site needs to work, and a first-party cookie that counts visits. It holds a random id, not your name or email.